Relief Platform

Welcome

Live operational overview.

Families

All families in the system. Search or filter — the full list loads by default.

Family Applications

Public requests to be registered. Each is checked against existing families — review possible duplicates, then create the family or reject.

Surveys

Questions families answer about their experience — general, one medical campaign, or the clothes ministry. Arabic and English side by side; answers are tied to the member's file when we know who answered.

Family stories

Impact stories and photos for donor reporting — track consent (with signature) and what has been reported.

People Search

Search any individual across all families. Read-only profile — edits are made from the family file.

Visits

Assign, conduct, and review visits. Decision visits set eligibility; informational visits are logged only.

Schedule visits

Schedule fills one social worker's day: pick the worker and date, choose 30-minute slots, then pick families (one per slot). To assign a single visit to one family instead, open that family and use Assign Visit.

Bulk assign visits

Filter the family list by criteria, select families, then assign a visit to all of them at once. They land in the pending visits queue.

Awaiting Enrollment

Your to-enroll worklist and report: every ELIGIBLE (active) family with no active project enrollment — so no one found eligible after a visit is forgotten. Filter by location, nationality, religion, household size, and whether they ever benefited; clear the list by enrolling.

Call families to each service line. Numbers reset daily per service (R-001, M-001…). This board refreshes automatically.

Projects

Define projects, allowed items, and quantity rules. Rules are editable at any time.

Warehouse

Stock is earmarked per project. Balance = total in − total out.

Data Audit

What Clothes and Medical entered, waiting for the Relief Centre to check it. Nothing happens automatically — every entry waits for a human to decide.

Follow-up Lists

Three coordinator work queues. Nothing happens automatically — every entry waits for a human to act and mark it done.

Reference Teams

Small teams of employees, each following its group of families. Assignments live in history: previous team, new team, date, who, why.

Distribution

Arrival → Verify → Deliver. Scan the barcode or enter the voucher number. Any correction is a reversal — no deleting or editing the record.

Relief SMS

SMS and WhatsApp through one engine. Pick a verified sender and a template, then choose recipients.

Assessment Forms

The question forms visitors fill during home visits. Build forms, add questions, and set which visit types use them.

Settings

Configure the system. You only see the categories your role is allowed to manage.

Visit Requests

Families who asked for a visit from the portal, with their preferred date and time.

Complaints

Feedback and complaints families submitted from the portal.

🔪 Surgeries

Every surgery a doctor assigned from a visit — during the campaign or later — with its estimated cost.

🔁 Recalls & follow-ups

Every follow-up appointment and every "follow up later" of a campaign group (or one campaign) — search, filter, call and export.

👥 Group

📅 My plan

Where you are in the next 10 days — then the whole plan of the campaign group.

📋 Master plan

Who is where, on which station, in which room, every day of a campaign group — with the equipment, the transport and the patients.

📋 Campaign to-do

Follow-up actions waiting for YOUR approval — as donor, TVC or accountant. Under a role's caps the approval is automatic; above, one user of that role decides here.

📋 Campaign to-do

Who approves the follow-up actions of a campaign group, the caps under which approval is automatic, and the follow-up balance.

📋 Campaign to-do

The to-do list of a campaign group: what has to be done, who is responsible, who does it, by when.

👥 Campaign staff

Everything about a campaign group's staff in one place: attendance, people, pay per person and the areas for automatic sign-in.

⏸ Postponed

Visits taken off a full schedule, waiting for Reception's call — of a campaign group (all its locations) or one campaign.

Clinic Queue

Everyone waiting in the clinic, and call the next patient per speciality.

Clothes Settings

Pricing, categories, locations, label design and seasons. The item catalog lives in Clothes Warehouse.

Tasks

What the team has to do. Repeating jobs reopen on their own; anything done keeps its record.

Clothes Rules

What a family is allowed to take, and every time a rule refused someone at the counter.

Clothes Warehouse

A separate warehouse for the clothes ministry — items with per-gender variants (barcode + price), an immutable stock ledger, and pre-packed boxes.

Clothes Enrollment

Mark which families are eligible for a season — add existing families, enroll a group by criteria, or create a new outside family on the spot.

Clothes Payment

Take a family's payment before distribution. The members paid for become a per-category item allowance that carries over through the season.

Clothes Distribution

Scan items to hand out. Allowance seasons draw down each category's balance; by-item seasons charge the item price and enforce the per-member cap (with an admin OTP to override). Families can come back across multiple visits.

Clothes Queue

A separate waiting line per branch — issue a number, call the next family, and show the now-serving number on a public screen.

Clothes SMS

Invite enrolled families by SMS or WhatsApp — filter, assign a day and time slots, write the message, preview, and send.

SMS - Announcements

Medical SMS

Invite patients by SMS or WhatsApp — from a clinic campaign, the chronic program, or all families.

Approvals

Requests waiting for a decision, from every module. You can decide the ones your role covers.

Exchange rate

One rate for the whole platform, USD to LBP. Every module reads the latest one entered.

Administration

Users, role permissions, and database.

HR & Leaves

Employees, leave settings, and public holidays.

Employees

Staff records — profiles, logins, rates, and leave.

Attendance

Attendance, payslips, and the check-in links.

Reports

Per-project stock and distribution statistics by project, area, and month.

Tickets & Feedback

Raise a ticket for a feature idea, an improvement, or a problem you hit. Everyone can see all requests.

Activity History

Every recorded action, who did it, and what changed. Reversible actions can be undone; history itself is never edited or deleted.

Laundry Service

Eligibility, laundry days, calling, attendance, and reports — built on the existing family records.

Audit

Full lifecycle of a single voucher or project. For the system-wide log (with search, field changes and Undo), use Activity History.

Medical — Pharmacy

Shared pharmacy stock for both medical services. Stock is counted per active ingredient; each medication (brand) belongs to one ingredient. Every movement is recorded; corrections are reversals, never edits.

Chronic Medication Program

Recurring monthly medication refills at the member level. Enroll a patient with a frequency and a standing med list, build the eligible list for a distribution day, print vouchers, and hand over against the shared pharmacy stock.

Medical Reports

Consumption and refill reporting across the chronic medication program. Pick a date range for dispensing, or leave it blank for all-time.

Medical Settings

Notifications

Get a notification on your phone when something needs you. Your devices, your switches — nobody else sees or changes them.

Medical Campaign / Clinic

Run a clinic day: book patients, check them in, take vitals, and record the doctor's consultation. Each step is handled by its own station.